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Office
914-564-1325
Emergency line, after hours
914-373-4658

Emergency help for your house

Call 911 first when safety is at risk

  • If you smell gas, leave the house without touching switches, appliances or phones. From outside, call 911, then Con Edison at 1-800-752-6633 or, in Brooklyn, Staten Island and parts of Queens, National Grid at 718-643-4050.
  • Carbon monoxide alarm: call 911 first.
  • Fire, smoke or anyone in danger: call 911 first.

Maintenance agreement clients

914-373-4658

The 24/7 emergency line for agreement clients. After hours, our goal is to arrive within 90 minutes, depending on location, traffic and access.

Not a maintenance client

914-564-1325

We handle emergencies for non-clients case by case. Office hours are Monday to Friday, 9am to 5pm.

Problems we treat as emergencies

  • No heat
  • No cooling
  • A significant leak
  • Loss of water

Routine maintenance, minor repairs, cosmetic work and planned projects are scheduled through the office.

What to check while you wait

  1. No heat

    Check that the thermostat has power and is set to heat. Check the boiler emergency switch, often on a red switch plate at the top of the cellar stairs.

  2. No cooling

    Check that the thermostat has power and is set to cool, then check the breaker. If the unit trips the breaker, do not keep restarting it.

  3. Water where it should not be

    Close the main water shutoff if you can reach it safely. It is usually in the cellar near the front wall, where the water line comes into the house.

  4. No water

    Check that the main shutoff in the cellar is open, then ask a neighbor. If the street has lost water too, report it to the city on 311.

Questions

How quickly can someone get here after hours?

For maintenance agreement clients using the 24/7 emergency line, our after-hours goal is to arrive within 90 minutes. Actual timing depends on the house's location, traffic and access. Call 914-373-4658.

What counts as an emergency?

An emergency threatens safety, an essential service or the property. Examples include no heat, no cooling, a significant leak or loss of water. If safety is at risk, call 911 first. Routine maintenance, minor repairs, cosmetic work and planned projects are scheduled through the office.

Can you help without a maintenance agreement?

Call the office at 914-564-1325. Emergencies for non-clients are handled case by case. Office hours are Monday to Friday, 9am to 5pm. The office also handles general inquiries and scheduling.

The 24/7 line comes with the maintenance agreement.

About the Maintenance Agreement